Measurement of technology mediated communication style: the communication preferences inventory (CPI)
Abstract
This paper describes the development of a new inventory for measuring communication preferences (the CPI). It begins with a discussion of the need for such an inventory, along with a description of earlier work on use of unified communications technology that motivated its development. The current 62-item of the CPI is presented, along with the associated factor structure based on a sample of 110 respondents. The relationship of the CPI to the big five personality factors is discussed, and a study is reported that assesses the ability of CPI items to predict email and newsgroup behaviour.
Authors: Heather Parker, Mark Chignell, Leonardo Ruppenthal